Refund policy
TNA Farma This Return & Refund Policy applies to all purchases made through www.tnafarma.com and is designed in accordance with international e‑commerce practices.
- Right of Withdrawal (Cooling‑Off Period) In accordance with applicable consumer protection regulations, customers have the right to withdraw from their purchase within 14 days from the date the order is delivered, without providing any reason, provided that the product has not been opened, used, or damaged. To exercise the right of withdrawal, the customer must notify us in writing via email at: info@tnfarma.com
- Products Not Eligible for Return Due to hygiene, safety, and health regulations, the following products cannot be returned or refunded once opened, used, or unsealed: Cosmetic products Dermocosmetic products Hair care and scalp care products Dietary supplements / food supplements Products included in care kits or sets (if any item in the set has been opened) These items are non‑returnable unless they are defective or damaged upon delivery.
- Return Conditions To be eligible for a return, the product must: Be unused, unopened, and in its original packaging Include all original components, labels, and seals Be in resalable condition Returns that do not meet these conditions will not be accepted.
- International Orders For international orders, the following conditions apply: Return shipping costs are the responsibility of the customer Customs duties, taxes, and import charges are non‑refundable We are not responsible for delays or losses caused by customs clearance processes Returns must be shipped using a trackable shipping method Please note that international return shipping costs may be high depending on the destination country.
- Damaged or Incorrect Products If your order arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery by contacting: info@tnfarma.com Please include: Your order number Clear photos of the product and packaging After evaluation, a replacement or refund will be processed where applicable.
- Refund Process Once the returned product is received and inspected: Approved refunds will be processed within 7–14 business days Refunds will be issued to the original payment method Shipping costs are non‑refundable unless the return is due to our error
- Return Address The return address will be provided to the customer after the return request is approved. Unauthorized returns will not be accepted.
- Contact Information For any questions regarding returns or refunds, please contact us at: info@tnfarma.com
- Final Notes TNA Farma reserves the right to refuse returns that do not comply with this policy This policy applies to all online purchases made through our website By placing an order, customers agree to the terms of this Return & Refund Policy